Instructor: Mark Dawson

Class Duration: 1 Hour

Class Objective – The student will learn to:

1. Understand the importance of ethical conduct within the locksmith profession.
2. Recognize professional responsibilities when working with customers, businesses, and the public.
3. Understand the role of honesty, integrity, and accountability in maintaining trust.
4. Identify ethical challenges commonly encountered in the locksmith industry.
5. Understand the importance of accurate documentation, responsible service practices, and professional decision-making.
6. Apply ethical principles to daily locksmith operations and customer interactions.

Course Description

Professional ethics are the foundation of trust in the locksmith industry. This course provides an overview of the ethical responsibilities locksmiths face while serving customers, protecting property, and maintaining public confidence.

Students will discuss real-world situations involving professional conduct, customer relationships, business practices, and the responsibilities that come with working in a security-related profession. The course emphasizes the importance of integrity, accountability, and making decisions that protect both the customer and the reputation of the locksmith industry.

What You’ll Learn

• The role of ethics in the locksmith profession
• Professional responsibility and accountability
• Building customer trust and confidence
• Ethical decision-making in the field
• Maintaining accurate records and documentation
• Handling challenging customer situations
• Protecting the reputation of the locksmith profession
• Best practices for responsible locksmith service

Who Should Attend

• Licensed locksmiths
• Locksmith business owners
• Technicians and apprentices
• Security professionals
• Anyone seeking continuing education credit

What to Bring

• Notebook or legal pad
• Pens or pencils
• Questions or professional scenarios for discussion

Completion Requirements

Attendance for the full session is required to receive continuing education credit.

Participants who complete the course will receive credit through the Texas Locksmith Association.